Question 1

How long does delivery take?

Accepted Answer

The delivery time is usually 2-3 working days.

Question 2

What payment options are available?

Accepted Answer

We accept payments via Visa, Apple Pay, Google Pay, AMEX, Mastercard, Paypal and TWINT

Question 3

What are the surfaces of the 3D products like?

Accepted Answer

Our 3D-printed filaments are made from 70% recycled material, which can result in a unique surface texture. The surfaces of our 3D products are generally not smooth, but rather have a slight texture. This is a natural effect of the 3D printing process and gives the products a unique appearance.

Question 4

Are the products treated?

Accepted Answer

No, we sell our 3D products untreated. They are completely harmless and can be used without concern.

Question 5

Can I return my order?

Accepted Answer

Yes, you have the right to return your order within 14 days, provided the products are unused and in perfect condition. Personalized products cannot be returned. Please contact us before returning for further information.

Question 6

Where does the production come from?

Accepted Answer

Our production takes place exclusively in Switzerland. We attach great importance to the origin and quality of our products and use only high-quality materials.

Question 7

How are the products manufactured?

Accepted Answer

We produce every order fresh, just for you. Our products are manufactured using a 3D printer and high-quality filament.Each order is individually crafted and carefully packaged to ensure it arrives to you in perfect condition.

Question 8

Can I place a custom order?

Accepted Answer

Yes, we offer the option of placing custom orders. Please contact us with your requirements and we will do our best to accommodate your wishes.

Question 9

What if a product is defective or does not meet my expectations?

Accepted Answer

We strive to offer only the highest quality products. If a product is defective or doesn't meet your expectations, please contact us immediately so we can find a solution. We stand behind our products and will do our best to ensure your satisfaction.

Question 10

What if my order arrives damaged?

Accepted Answer

We carefully package our products to ensure they arrive undamaged. Should a product arrive damaged, please contact us immediately so we can find a solution. We strive to ensure you are completely satisfied with your purchase.

FAQ

Frequently asked questions